Programme in preparation

Retail Banking - New Distribution Channels & E-Banking

Our course can contain the following items: distribution strategy and organisation, channels present and future, understanding e-banking, trends and models, customer behaviour, organisation and strategy redefinition, roadmaps with practical examples and best practice.

Please revert to the House of Training for further information.

Location & Duration

In HoT-ATTF partner countries: 3 days.

Detailed programme Explode

Part I: Distribution Strategy and Organization

  • Introduction
    • Scope
    • Global objectives
    • Attention points
    • From multi-channel to cross channel and Omni channel
    • Conclusions
  • Traditional branch network
    • Why is a network important?
    • Evolution of the retail organization
    • Branch organization
    • Branches evolution
    • Branch today
    • Retail banking in the world
    • Conclusions

New distribution channels

  • Direct Banking
  • Trends
  • Direct Channel Distribution
    • Call center – Internet – ATM – Mobile
    • Partnering with insurance
  • E-banking in the Multi-Channel Strategy
  • Socio demographic evolution and banking behaviors
  • Change Management: change for the staff, new jobs in the branches
  • New acquisition, distribution and servicing models
  • The new actors - Fintech

 

Part II: Vision for the Future

  • Retail Banking 2020
  • Internet Market trends
  • Which website?
  • Websites analysis

Part III: The Sales

  • Traditional sales
  • Sales on Internet
  • KPIs
    • Traditional operating reports
    • Internet KPIs

Part IV: Reinventing Retail Banking

  • Introduction
    • New models
    • Banking Channels evolution
    • Roadmap
    • Social Network

Part V: Conclusions

  • Distribution channel
  • Clients
  • Marketing
  • References

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Testimonial

Andela Laçi - Albania
Intesa SanPaolo Bank Albania

about
Selling Financial Services & Managing Client Relationships
2019-02-11 / Tirana

It was a very important and a good seminar with a lot of values that reminded us that we should practice them in our daily life. The different situations and also experiences that were taken as examples to explain the theory were the best. I don't have any suggestions for the seminar because it was very good.

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