Description
Introduction
The future of banking lies in the seamless integration of financial and non-financial services, the convergence of digital and physical channels, and the transformation of the retail branch into an immersive customer experience. The Bank of the Future training is designed to equip banking professionals with the skills and knowledge needed to thrive in this new era. Over three days, participants will delve into the omnichannel banking landscape, explore strategies to design and implement effective omnichannel strategies, understand the role of financial and non-financial services in everyday banking, reimagine the retail branch as a 2.0 experience, leverage data analytics for personalization and insights, and enhance security and trust in the digital banking era. Through interactive sessions, case studies, and practical exercises, participants will gain valuable insights and practical tools to navigate the changing landscape and create customer-centric banking experiences of the future.
Objectives
At the end of this training the participants will be able to:
Understand the omnichannel banking landscape and its impact on customer experience
Develop and implement an effective omnichannel strategy
Expand the range of financial and non-financial services for everyday banking
Transform the retail branch into a 2.0 customer experience
Leverage data analytics for personalization and actionable insights
Enhance security and build trust in the digital banking era
Programme
Understanding the Omnichannel Banking Landscape: Overview of the omnichannel banking landscape, including digital banking platforms, mobile apps, and other channels.
Designing and Implementing an Omnichannel Strategy (Embedded Finance, Bank as a Service or Platform Banking): Focus on developing an effective omnichannel strategy for the bank of the future.
The Role of Financial and Non-Financial Services in Everyday Banking: Exploring the integration of financial and non-financial services to create a comprehensive everyday banking experience.
Transforming the Retail Branch into a 2.0 Experience: Focus on re-imagining the retail branch as a 2.0 experience.
Leveraging Data Analytics for Personalization and Insights: Exploring the use of data analytics to drive personalization and gain actionable insights.
Enhancing Security and Trust in the Digital Banking Era: Focus on ensuring security and building trust in the digital banking era.
Target audience
This training course is designed for Executives, Managers, and Professionals in the banking industry, including Retail Banking Leaders, Digital Banking Managers, Branch Managers, and Customer Experience Professionals.
Modalities
Course Material
The training material will be handed out at the beginning of the course and can also be downloaded free of charge via your portal the day before the start of the course (download the Client Portal User’s Guide here ).
Exam
No exam is available for this course.
Contact
For further questions please contact our partner in your country