Description
Description
Find out how e-mail affects your working relationships. Learn how to write clear and engaging messages, and adapt your tone to each recipient. Dive into new technologies with generative AI to automate and personalise your emails.
Objectives
At the end of the course, participants will be able to:
Master the specifics of e-mail communication
Improve the way they write emails so that they are better read and understood
Adapt their writing style to e-mail communication according to the recipient
Programme
Understanding the challenges of e-mail communication
The impact of e-mail on working relationships
Speed and immediacy: the specifics of e-mail communication
Diversity of contacts
Consequences linked to the volume processed
Choosing e-mail as a means of communication (as opposed to letters or the telephone)
Writing e-mails
Constructing short, readable sentences: using precise vocabulary
Identifying your objective
Structuring your information
The importance of the subject line: arousing the reader's interest
Writing brief, relevant responses: finding the right tone
Integrating generative AI to improve the clarity and impact of your emails and automate your emails
Use AI to quickly generate drafts and offer suggestions adapted to each context
Take advantage of AI technologies to automate and personalise your professional writing
Target Audience
All audiences
Training methods
Presentation
Writing e-mails
Analysis of e-mails
Interactive exercises
Conditions
Course Material
The training material will be handed out at the beginning of the course.
Location
L-1615 Luxembourg
Luxembourg