Cette formation est proposée sous forme de formation présentielle et à distance. En savoir plus
Description
Objectives
At the end of the training, the participant will be able to:
know the different types of feedback
identify the challenges of feedback
ask for feedback
use relevant feedback techniques
manage the emotions triggered by feedback
manage resistance to feedback
Programme
- Clarifying the concept of feedback
- Distinguishing three types of feedback
- The different challenges of feedback
- Reducing the blind spot
- The importance of giving and requesting feedback
- The 360° questionnaire
- Mastering different feedback techniques according to the issues at stake
- Reframing interviews
- Reacting to unpleasant feedback
- Managing the emotions triggered by feedback
- Managing resistance to feedback
- Implementing a feedback culture
- Preparing an action plan for giving and receiving feedback
Target audience
Team leaders wishing to develop the ability to provide constructive feedback.
Conditions
Course Material
The training material will be handed out at the beginning of the course and can also be downloaded free of charge via your portal the day before the start of the course (download the Client Portal User’s Guide here).
Location
Chambre de Commerce Luxembourg
Calculate the itinerary
7, rue Alcide de Gasperi
L-1615 Luxembourg
Luxembourg
L-1615 Luxembourg
Luxembourg
Sessions et horaires
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