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Catalogue

Active Listening to Identify the Customer’s Deepest Needs - Module 2: Becoming a Salesperson

Commerce & Distribution

Description

Objectives

At the end of this module, the participant will be able to identify and transform the customer's implicit needs into explicit ones.

Programme

  • The 6 customer typologies

  • The 3 postures of active listening

  • The 3 types of listening

  • The 3 tools of active listening

Target audience

People moving into a sales role or wishing to consolidate their sales skills and obtain a certification.

Certificate

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.

Conditions

Course Material

Please note that for environmental reasons no paper version of the training material will be provided for your training. The course material can be downloaded free of charge via your portal before the start of the course (download the Client Portal User’s Guide here). You will be able to view it on the screen of your mobile device or print it if necessary. If your registration has been made by a training manager of your company please contact him/her so that he/she can give you access to it or send it to you.

Location
Chambre de Commerce Luxembourg
7, rue Alcide de Gasperi
L-1615 Luxembourg
Luxembourg
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Sessions et horaires

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  • Mon 03.02.2025

    08:30 à 17:30

    8H

    Module 2: Active listening to identify the customer's deepest needs

    Chambre de Commerce Luxembourg